Our custom gloves are made in compliance to the customers provided specifications. Upon receiving your specs and payment are made, your order will be processed in our production line. Due to the nature of the leather dyeing process, there will be variances to the tones and shades from one batch to another. Any pictures of gloves or color tones may look different in monitor they are using.
Once you place your order, you will receive the confirmation of your order via e-mail from us so that you can review order details and check whether all details of your custom glove (such as size, color or embroidery) are correct.
Once you confirm your order details, we will start to make your glove. Please be advised that we do not offer any refunds or exchanges once the order is confirmed, except in cases of errors, defects or damages. In such cases, you may contact customer service via e-mail (email@example.com) for assistance within 2 weeks after you receive your glove.
For your glove to be dispatched, please allow 3-4 weeks after you confirm your order. Most of gloves are completed within 3 weeks, and they will go through our rigorous quality inspection. However, please understand that there might be unexpected delays because of sophisticated handmade process involved during the manufacturing process.
We ship worldwide via USPS and EMS. Flat rate shipping & handling fee is calculated at the checkout. Tracking information will be sent once we ship out the package.
Please find the following shipping rates.
If you need any special shipping arrangement, please contact our customer service via e-mail (firstname.lastname@example.org). We are more than happy to accommodate your requests.
Import duty is not included in the prices you see online. You may have to pay import duties upon receipt of your order or at a later date depending on your country’s customs authority. We accept no liability and you will not hold us responsible for any delays and additional charges occurred due to the corresponding customs regulations of your country.